How can we help?
Pick what you want to do. Each page is a few short steps.
- Download your photosYour photos wait for you in your private gallery. Save the ones you like within 7 days: after that we delete them to protect your privacy.
- Can't find your photos or our email?You don't need a password. A sign-in link sent to your email opens all your orders.
- Get a receipt or invoiceYour receipt is emailed to you as soon as you pay. Here is where to find it, and how to get a copy.
- Not happy? Ask for a redo or a refundIf your photos don't look like you, there are a few ways to put it right. Pick the one that suits you.
- Edit a photoChange the background, the outfit or the crop of any photo, with the edit credits that come with your plan.
- Delete your photos and dataWe delete your photos automatically 7 days after delivery. You can also delete them yourself, right away.
- Contact usEmail is the way to reach us. A person reads and answers every message, in English or Spanish.
Quick answers
- You never need a password: we email you a link that signs you in.
- Your photos are kept for 7 days after delivery, so save the ones you like.
- Full refund within 7 days of delivery, even after downloading.
- Choosing photos to upload? See which photos work best.
Still stuck?
Email us at support@proudlook.com and tell us the email address you used to order. A person reads every message, in English or Spanish, on weekdays from 9 to 5 Eastern time.