Not happy? Ask for a redo or a refund
If your photos don't look like you, there are a few ways to put it right. Pick the one that suits you.
Updated
Open your gallery: tap the button in our email that says your headshots are ready, or go to My headshots. Then pick one of the choices below.
Your choices
A new set from new photos
Scroll to the bottom of your gallery. If your order includes a free re-run, you'll see Not looking like you? Get a free re-run. Tap Upload new photos and send different photos of yourself. It works once per order, within 7 days of delivery.
Redo your order at half price
If the photos you uploaded were the problem (dark, blurry, sunglasses, other people), you can redo your order with new photos at half price. On your account page, tap Redo with new photos — 50% off.
Your money back
Email support@proudlook.com within 7 days of delivery, from the address you ordered with. You get a full refund, even if you downloaded the photos. No form, no reason needed.
Good to know
- Before a redo, read which photos to upload: clear, recent photos of just you give the best likeness.
- The full rules are on our refund policy page.
Still stuck?
Email us at support@proudlook.com and tell us the email address you used to order. A person reads every message, in English or Spanish, on weekdays from 9 to 5 Eastern time.